Skip to Content

Frequently Asked Questions

Purna Water is sourced from pristine natural springs in Nepal and undergoes advanced multi-stage purification including UV and RO treatment. Our water maintains natural minerals while ensuring the highest safety standards with ISO 22000 certification.

We offer multiple sizes to suit your needs: 250ml, 500ml, 1 liter, 2 liters, 5 liters, and 20-liter jars for home and office use.

Yes, all our bottles are made from 100% recyclable PET material. We are committed to sustainability and encourage customers to recycle empty bottles properly.

When stored properly in a cool, dry place away from direct sunlight, our bottled water has a shelf life of 12 months from the manufacturing date printed on each bottle.

Our water undergoes a comprehensive 7-stage purification process including pre-filtration, activated carbon filtration, reverse osmosis (RO), UV sterilization, ozonation, and mineral addition to ensure optimal purity and taste.

Yes, we conduct rigorous quality testing at multiple stages. Our in-house laboratory tests every batch, and we also have third-party certifications including ISO 22000 for food safety management.

Our water naturally contains essential minerals from the spring source. We carefully balance the mineral content to provide health benefits while maintaining pure taste.

Our water naturally contains essential minerals from the spring source. We carefully balance the mineral content to provide health benefits while maintaining pure taste.

Yes, we provide convenient home and office delivery services across all major cities in Nepal. You can schedule regular deliveries or order on-demand through our dealer network.

Our standard delivery hours are 8:00 AM to 6:00 PM, seven days a week. We also offer flexible delivery scheduling to accommodate your specific needs.

For home delivery, the minimum order is typically 4 large bottles (20L) or equivalent. However, this may vary by location. Please contact your local dealer for specific details.

Once your order is confirmed, you will receive a confirmation message with tracking details. You can also contact your dealer directly for real-time updates on your delivery.

You can apply to become a dealer by filling out our dealer application form on our website. Our team will review your application and contact you with the next steps, including requirements and support we provide.

Basic requirements include a suitable storage facility, delivery vehicle or arrangement, valid business license, and initial capital investment. Specific requirements may vary by territory.

We provide comprehensive support including marketing materials, training, territory protection, competitive pricing, and ongoing business development assistance.

We accept cash on delivery, bank transfers, mobile payments (eSewa, Khalti), and for corporate accounts, we offer monthly invoicing.

Yes, we offer attractive discounts for bulk orders and corporate contracts. Please contact our sales team for customized pricing based on your requirements.

We have a quality guarantee policy. If you encounter any quality issues with our products, please contact us immediately for replacement or refund according to our terms and conditions.

Still Have Questions?

Our support team is ready to help you with any questions about our products and services. Get in touch today.

Our Partners

Trusted by Leaders,

Powered by Partnership

Collaborating with leading organizations across industries